Terms of service

1. Introduction

Welcome to Ubuntu Beauty Lounge, operated by Ubuntu Finds Trading (Pty) Ltd (T/A Ubuntu Beauty Lounge), a company registered in South Africa. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before making a purchase.

2. Eligibility

• You must be at least 18 years old to purchase products.
• By using our website, you confirm that you have the legal capacity to enter into binding agreements.

3. Products

• We sell beauty products such as hair bundles, wigs, lashes, and accessories.
• All products are subject to availability.

4. Payment Terms

• We accept secure online payment methods, including approved gateways.
• Orders are only confirmed once payment has been successfully processed.
• All prices are listed in South African Rand (ZAR) and include VAT where applicable.

5. Shipping & Delivery

• Orders are processed within 2–3 business days after payment confirmation.
• Delivery times range from 2–7 business days, depending on location.
• Customers will receive tracking details once their order has been dispatched.
• We deliver to all provinces in South Africa, including KwaZulu‑Natal.

6. Returns & Refunds

• Products may be returned within 7 days of delivery, provided they are unused, unopened, and in original packaging.
• Refunds will be processed to the original payment method within 7–14 business days after approval.
• Customers are responsible for return shipping costs unless the item was faulty or incorrect.

7. Limitation of Liability

• We are not liable for damages resulting from misuse of products or failure to follow aftercare instructions.
• Our liability is limited to the value of the product purchased.

8. Privacy Policy

• We respect your privacy and handle personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).
• For details, please refer to our Privacy Policy.

9. Changes to Terms

• We reserve the right to update or amend these Terms of Service at any time.
• Changes will be posted on our website and will take effect immediately.

10. Governing Law

• These Terms of Service are governed by South African law.
• Any disputes will be handled under the jurisdiction of Durban, KwaZulu‑Natal.

11. Contact Information

For questions or concerns regarding these Terms of Service, please contact us at:
📧 Email: admin@ubuntubeautylounge.co.za
📞 Phone: 0753967615